Customers often create more than one account and / or register via Google and again, using a password. This can lead to confusion between their account login and billing email addresses. While these may sometimes be the same, the billing email address could be linked to a different account.
If you find yourself in this situation, a simple way to determine which account contains a particular QR Code is by logging into each account individually (with Google / by password).
If you're searching for a Dynamic QR Code, utilize the 'Search' function located at the top left corner to locate a specific short URL. Alternatively, you can search by name (if you assigned one) or by the content associated with the QR Code (such as the URL).
Note: Any Static QR Code(s) generated using our Free Generator won't appear in your account. Please check your browser's download folder to locate these QR Codes.