If you paid for a subscription and your QR Codes have not been reactivated, even after your account has updated, there are 2 possible reasons.
1. Cache issue
As soon as you have completed your upgrade, we will reactivate your QR Codes!
However, while your QR Codes will be reactivated IMMEDIATELY, this might not be reflected on your smartphone, when you scan the QR Code.
Currently, it can take up to 1 hour for this to be updated accordingly.
2. Upgrade of the wrong account
To check if you’ve upgraded the wrong account:
Check your account dashboard to see if there are any QR Codes. If not, you likely created more than one account and upgraded the wrong one.
a) Please submit a withdrawal request for the incorrectly upgraded account and upgrade the correct account if known.
b) If the correct account is not known, check the short URL of your inactive QR Code. Then, use the support form located in your account under Features & Pricing to get in touch with support. Please provide the short URL of the QR Code. If you’re unsure how to find the short URL, take a look at this helpful article.
If there are QR Codes in the account, compare the short URLs to make sure your inactive QR Code is in the account.
If you can’t find the QR Code with the corresponding short URL in the account, then you’ve upgraded the wrong account.
Please submit a revocation request for the incorrectly upgraded account and upgrade the correct one.
a) If you’re unsure what account your QR Code is located in, please use the chatbot to get in touch with our Support Team. Provide them with the short URL of the QR Code that is not working.